Privacy Policy

At Australian Botanical Apothecary, we are committed to protecting your privacy and handling your personal information with care and transparency. This privacy policy explains how we collect, use, and store your information when you interact with our online platform and services, ensuring compliance with the General Data Protection Regulation (GDPR) and Australian privacy laws.

Information We Collect

We collect personal information that you voluntarily provide to us when you:

• Enquire about our handmade cosmetic manufacturing and private label services
• Request bespoke formulation or wholesale supply information
• Subscribe to newsletters or communications
• Place orders or manage your account

This information may include your name, business details, postal address, phone number, and email address.

How We Use Your Information

Your information is used to:

• Provide and manage our natural ingredient sourcing, formulation development, and production services
• Process orders and deliveries
• Respond to inquiries and customer support requests
• Comply with legal and regulatory obligations
• Send relevant updates, service notices, and offers (only if you have consented)

Legal Basis for Processing

We rely on lawful bases such as:

• Your consent, where applicable
• Performance of a contract with you
• Compliance with legal obligations
• Legitimate interests related to improving our services and business operations

Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Trusted suppliers and partners involved in service delivery, such as packaging and quality assurance testing providers
• Regulatory authorities, where required by law

All third parties are required to handle your data securely and in accordance with applicable data protection laws.

Data Storage and Security

We store your personal information securely at our offices located at:

and on secure servers with industry-standard protections in place to prevent unauthorized access, disclosure, or loss.

Your Rights

You have rights regarding your personal data, including:

• Accessing and obtaining a copy of your information
• Requesting correction of inaccurate or incomplete data
• Objecting to or restricting certain processing activities
• Requesting erasure of your data where applicable
• Withdrawing consent at any time without affecting lawful processing prior to withdrawal

To exercise these rights, please contact us using the details below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience and analyze usage patterns. You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. Continued use of our online platform constitutes acceptance of the updated terms.

Contact Us

If you have questions or requests regarding your personal information or this privacy policy, please contact us at: