Terms and Conditions

Welcome to Australian Botanical Apothecary. By accessing or using our online platform, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before engaging with our services.

1. Use of Our Services

Our site provides handmade cosmetic manufacturing, private label services, natural ingredient sourcing, bespoke formulation development, small batch production, packaging design and filling, quality assurance testing, and wholesale supply of cosmetic bases. By using our services, you confirm that you are legally capable of entering into binding contracts.

2. Orders and Production

All orders placed for bespoke formulations, private label manufacturing, or wholesale supply are subject to acceptance by us. Production timelines may vary based on order complexity and ingredient availability. We reserve the right to refuse or cancel any order for reasons including but not limited to product availability or errors in pricing or descriptions.

3. Pricing and Payment

Prices for products and services are listed on our online platform or provided via quotation. All payments must be made in full prior to production unless explicitly agreed otherwise in writing. We reserve the right to adjust pricing in exceptional circumstances with prior notice.

4. Intellectual Property

All intellectual property rights related to our formulations, designs, trademarks, and content remain the exclusive property of Australian Botanical Apothecary. Use of any materials from this service without prior written permission is prohibited.

5. Quality Assurance and Liability

We undertake rigorous quality assurance testing to ensure the highest standards. However, we do not accept liability for any loss, damage, or injury resulting from the use or misuse of our products or services. It is the responsibility of customers to ensure products meet regulatory and safety requirements in their jurisdiction.

6. Privacy and Confidentiality

Customer information provided during interactions with our service is handled in accordance with our Privacy Policy. We commit to maintaining confidentiality regarding bespoke formulations and proprietary information shared during our collaborations.

7. Shipping and Delivery

Delivery timelines for physical products are estimates and not guaranteed. Australian Botanical Apothecary is not responsible for delays caused by third-party carriers. Risk of loss or damage transfers upon dispatch from our facilities.

8. Returns and Refunds

Due to the bespoke and natural nature of our products, returns and refunds are limited. Please contact us promptly if you believe a product is defective or does not conform to the agreed specifications.

9. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising from your use of our services will be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria.

10. Contact Information

If you have any questions or need further clarifications regarding these Terms and Conditions, please contact us at: